Can't edit the fields

Help Desk ›› How to ›› Can't edit the fields
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3 February, 2026 16:27:48
salarygal
Topics: 1
Messages: 3
Hello, I need support
I'm trying to connect a certificate but I can't edit the fields and they don't sync. I would appreciate any help. If there is a representative who can correspond with me, I would really appreciate it.
3 February, 2026 16:33:24
E2Pdf
Support
Topics: 7
Messages: 3596
Hello,

Could you please clarify what you mean by "can't edit the fields"? Are you trying to upload a PDF and it didn’t recognize the fields? If so, please make sure that you are uploading a non-flattened PDF.
We would really appreciate your feedback at WordPress.org!
3 February, 2026 17:08:38
E2Pdf
Support
Topics: 7
Messages: 3596
The PDF was likely flattened. Unfortunately, E2Pdf cannot edit fields in compressed PDFs. To resolve this, the original PDF should be edited to remove the required elements and then uploaded back to E2Pdf.

If you'd like, you can attach the original PDF to your next message, and we can fix it so it can be used with E2Pdf.
We would really appreciate your feedback at WordPress.org!
3 February, 2026 17:22:53
salarygal
Topics: 1
Messages: 3
tenx
3 February, 2026 17:42:37
E2Pdf
Support
Topics: 7
Messages: 3596
The email with the updated PDF and instructions on how to replace the PDF in the E2Pdf Template has been sent.
We would really appreciate your feedback at WordPress.org!