E2PDF Breaks My site

Help Desk ›› Bugs and Troubleshooting ›› E2PDF Breaks My site

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April 01, 2020 15:39:46

alexbell

Topics: 2

Messages: 10

If I activate E2PDF it breaks my site "this site is experiencing technical difficulties"

E2PDF Version: 1.10.07

WordPress: 5.3.2

Thanks!

April 01, 2020 15:46:17

alexbell

Topics: 2

Messages: 10

actually the error is:

There has been a critical error on your website.

April 01, 2020 15:49:01

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

1. Was plugin installed before on website?
2. Do you use any Visual Builders (Divi Builder, Visual Composer) on website?
3. If it's possible can you check please error.log to see the error (it will be the best way to understand issue)?

We remain at your service.

We would really appreciate your feedback at WordPress.org!

April 01, 2020 15:51:06

alexbell

Topics: 2

Messages: 10

Yes I use DIVI Builder on the website!

April 01, 2020 15:51:56

alexbell

Topics: 2

Messages: 10

i cant get into FTP right now so hoping to trouble shoot without getting into error.log

April 01, 2020 16:07:49

E2Pdf

Topics: 7

Messages: 3617

Support

Unfortunately we could not replicate issue with DIVI Builder, so it seems something else.

Check please if your PHP version has CURL extension installed and enabled.

We would really appreciate your feedback at WordPress.org!

April 01, 2020 17:08:25

alexbell

Topics: 2

Messages: 10

I think I fixed it - so sorry, My Divi builder was an older version, I updated it's all working!

Apologies again!

Alex

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