Encoding issue on PDF

Help Desk ›› Bugs and Troubleshooting ›› Encoding issue on PDF
Topic is closed
27 August, 2024 03:04:12
mindfulwp
Topics: 2
Messages: 8
When I download one of my generated PDF files, I am seeing some characters appear as â?? instead of the actual symbol.

A few examples of characters that are not appearing correctly are:
–
“
”
:

Is there are simple solution to have all these characters render correctly?

Thanks!
27 August, 2024 03:09:14
E2Pdf
Support
Topics: 7
Messages: 3312
Hello,

Characters render depends on the font used. It could be that the font that you are using doesn't have those characters or they are incorrect in the font. Can you let us know please which font are you using?
We would really appreciate your feedback at WordPress.org!
27 August, 2024 03:11:10
mindfulwp
Topics: 2
Messages: 8
Thanks for responding. I am using the default "Noto Sans" font defined in the plugin options.
27 August, 2024 03:29:27
E2Pdf
Support
Topics: 7
Messages: 3312
Strangely, we can't replicate the issue. Can you please forward a page URL that contains those characters and it fails to render?

P.S. You can mark the message as "private" so only we can see that message.
We would really appreciate your feedback at WordPress.org!
27 August, 2024 03:39:38
E2Pdf
Support
Topics: 7
Messages: 3312
Your page has a PDF download button, and we see that issue, but it's not an E2Pdf plugin. Are you sure that you are checking E2Pdf and not another PDF generation plugin?
We would really appreciate your feedback at WordPress.org!
27 August, 2024 03:55:10
mindfulwp
Topics: 2
Messages: 8
Oh dear. I think you are right, it turns out that I have another plugin which was used for generating the PDF. I'm so sorry for the confusion!