Encoding issue on PDF

Help Desk ›› Bugs and Troubleshooting ›› Encoding issue on PDF

Topic is closed

August 27, 2024 03:04:12

mindfulwp

Topics: 2

Messages: 8

When I download one of my generated PDF files, I am seeing some characters appear as â?? instead of the actual symbol.

A few examples of characters that are not appearing correctly are:
–
“
”
:

Is there are simple solution to have all these characters render correctly?

Thanks!

August 27, 2024 03:09:14

E2Pdf

Topics: 7

Messages: 3614

Support

Hello,

Characters render depends on the font used. It could be that the font that you are using doesn't have those characters or they are incorrect in the font. Can you let us know please which font are you using?

We would really appreciate your feedback at WordPress.org!

August 27, 2024 03:11:10

mindfulwp

Topics: 2

Messages: 8

Thanks for responding. I am using the default "Noto Sans" font defined in the plugin options.

August 27, 2024 03:29:27

E2Pdf

Topics: 7

Messages: 3614

Support

Strangely, we can't replicate the issue. Can you please forward a page URL that contains those characters and it fails to render?

P.S. You can mark the message as "private" so only we can see that message.

We would really appreciate your feedback at WordPress.org!

August 27, 2024 03:39:38

E2Pdf

Topics: 7

Messages: 3614

Support

Your page has a PDF download button, and we see that issue, but it's not an E2Pdf plugin. Are you sure that you are checking E2Pdf and not another PDF generation plugin?

We would really appreciate your feedback at WordPress.org!

August 27, 2024 03:55:10

mindfulwp

Topics: 2

Messages: 8

Oh dear. I think you are right, it turns out that I have another plugin which was used for generating the PDF. I'm so sorry for the confusion!

Topic is closed

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