IOS browser

Help Desk ›› Bugs and Troubleshooting ›› IOS browser
Topic is closed
14 September, 2018 22:10:03
Saltheart
Topics: 4
Messages: 8
Hello
When testing this on IOS devices, I get the template, however none of the fields are populated. Any Ideas? Android works fine and download is perfect.
details: I have made links to download using the shortcode. [e2pdf-download id="18" dataset="[id]" button-title="Download Emergency Response Plan "]
IOS doesn't do a download but shows the pdf in browser, blank. Android browsers actually download and save the file, perfect.

Any advice on this would be helpful.

Cheers.
14 September, 2018 22:36:02
E2Pdf
Support
Topics: 7
Messages: 3346
Hi,

Which iOS and browser versions do you have? If you will save .pdf and open it, will it be populated?

Do you have checkbox checked inside Template: "Settings" > "Pdf" > "Generate appearance"?

We remain at your service.
We would really appreciate your feedback at WordPress.org!
15 September, 2018 08:02:31
E2Pdf
Support
Topics: 7
Messages: 3346
It seems the issue regarding iOS and iOS browser.

https://forums.adobe.com/thread/2266388

Setting document to "flatten" must solve issue. We will investigate the issue and will check if there any other possible solutions to solve it.

We remain at your service.
We would really appreciate your feedback at WordPress.org!