No Templates Found

I just spent an hour purchasing the plugin, getting the PDF exactly how I want it and saved my template multiple times as I made edits with confirmation every time that the save was successful. I then copied the the download short code into my Forminator form and did a test, which was successful, but I the template was not activated according to the watermark.

So I went to the Templates screen to edit my template, and the list is blank. Although I am very upset, I created another one, and did the auto fill again and clicked update, but I'm looking at the Templates screen in another browser tab and there is still nothing there.

I assume this is a permissions issue on my server, but I am not finding a fix in your help section. I am going to stop here since I am wasting my time making these templates when they aren't actually saving. Please advise on what needs to be done for them to save properly.

Hello,

It's not a common issue. Can you please enable the Debug mode at "E2Pdf" -> "Settings" and check if you do not have any red marks under "E2Pdf" -> "Debug" -> "DB" section?

P.S. If it's acceptable for you, you can submit us a support ticket with access details to your website so we can do tests on your side directly: [private] *

* Providing FTP details is not mandatory but may speed up the issue identification process.

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We would really appreciate your feedback at WordPress.org!

Hello. I submitted a ticket with additional details and WP login.

For anyone that reads this topic looking for additional information on the issue. With Debug on, I am not seeing any errors.

After additional testing, I realized new templates get a sequential ID number, and thus confirmed in phpMyAdmin that records are being saved in the templates table. I was able to access the template I was working on by changing the template edit URL to the ID number of that template (i.e. https://my site/wp-admin/admin.php?page=e2pdf-templates&action=edit&id=2), and have it activated and working.

I just can't get to it easily through the templates screen, so will post the final fix here once they figure out what's wrong with my configuration.

Hello,

The bug has been confirmed and should be fixed in the RC version: 1.25.17. It's possible to upgrade by following the steps described here: https://e2pdf.com/docs/install#rc-version

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We would really appreciate your feedback at WordPress.org!