Problem downloading file - no file present

Help Desk ›› Bugs and Troubleshooting ›› Problem downloading file - no file present

WooCommerce

January 30, 2024 04:05:40

Daria

Topics: 1

Messages: 4

Hello, we have a shortcode in our products for downloading certificates. When entering the link: [removed]

we receive a message about 'no file present'. The export works correctly, we can see the PDFs, but the shortcode leads to errors.

We use it to generate links on products related with learn press

January 30, 2024 04:12:00

E2Pdf

Topics: 7

Messages: 3617

Support

Hello,

Can you please clarify:

- What is the connection of the E2Pdf Template?

- Which shortcode do you use under the File Download URL?

We would really appreciate your feedback at WordPress.org!

January 30, 2024 04:15:59

Daria

Topics: 1

Messages: 4

Hi,

I am sending our settings in attachments.

[e2pdf-download id="1"]

January 30, 2024 04:46:01

Daria

Topics: 1

Messages: 4

Of course it shows proper connection in debug:

January 30, 2024 05:04:01

E2Pdf

Topics: 7

Messages: 3617

Support

The setup looks correct if the ID of the E2Pdf Template is correct.

Can you please temporarily try to put the shortcode [e2pdf-download id="1"] to the Product description and see if it will generate a PDF URL and it can be opened?

We would really appreciate your feedback at WordPress.org!

January 30, 2024 05:06:40

Daria

Topics: 1

Messages: 4

Yes it works when put in the product page - then this url structure is generated:

[removed]

January 30, 2024 05:20:12

E2Pdf

Topics: 7

Messages: 3617

Support

Odd. The URL is sanitized for some reason. It has amp; instead of &

Can you please enable URL Rewrite at "E2Pdf" -> "Settings" and check if there will be any changes with the WooCommerce product download? Keep please default format.

[removed]

We would really appreciate your feedback at WordPress.org!

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