While pressing update button changes not saving

Help Desk ›› How to ›› While pressing update button changes not saving

May 11, 2023 08:21:38

umair.khan2313

Topics: 5

Messages: 56

Hi i am using e2pdf plugin for wordpress,
i have 10 templates but when i am pressing update button in template changes are not saving when refreshing page it is saving new value.

May 11, 2023 08:45:14

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

The Template doesn't save an update or it creates a new E2Pdf Template instead of an update?

Can you please attach the E2Pdf Template backup please to the next message? You can mark the message as "private" so only we can see the message.

We would really appreciate your feedback at WordPress.org!

May 11, 2023 08:49:55

E2Pdf

Topics: 7

Messages: 3617

Support

If you have access, can you check also please your error logs for any errors that can be connected with E2Pdf?

We would really appreciate your feedback at WordPress.org!

May 14, 2023 08:24:45

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

It looks like the issue is due to the mod_security limits SecResponseBodyLimit and SecRequestBodyNoFilesLimit. Can you please try to increase it, for example with the following:

SecResponseBodyLimit 546870912
SecRequestBodyNoFilesLimit 10485760

https://forums.cpanel.net/threads/how-to-increase-mod_security-limit.659009/

https://help.yourwebhoster.eu/en/support/solutions/articles/80000951486-mod-security-request-body-no-files-data-length-is-larger-than-the-configured-limit

https://cloudlinux.zendesk.com/hc/en-us/articles/360012079000-Error-ModSecurity-Request-body-no-files-data-length-is-larger-than-the-configured-limit

If it does not help, you can check also:

Apache setting:
LimitRequestBody

and PHP settings like:
post_max_size
max_input_vars

We would really appreciate your feedback at WordPress.org!

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