Uploaded PDF won't display

Help Desk ›› Bugs and Troubleshooting ›› Uploaded PDF won't display

Forminator Forms

June 06, 2024 20:58:23

ttupas

Topics: 1

Messages: 3

The area where the pdf file is displayed is stuck in loading animation, I've tried many times to resolve this from making new ones and clearing caches and still the same result. I am using a free version of E2Pdf, has anyone experience this?

June 06, 2024 23:00:50

E2Pdf

Topics: 7

Messages: 3617

Support

Hello,

Does it happen instantly after the PDF upload? If yes, can you please attach a PDF to the next message so we can try to load it on our side?

P.S. You can mark the message as "Private" so only support can see your message.

We would really appreciate your feedback at WordPress.org!

June 06, 2024 23:54:10

ttupas

Topics: 1

Messages: 3

Yes, after uploading the PDF it will end up stuck at loading and nothing happens. Here is a sample pdf.

samplepdf.pdf

June 07, 2024 01:21:10

E2Pdf

Topics: 7

Messages: 3617

Support

Thank you. The PDF file is fine. You should be getting the exception that only a single paged PDF is allowed and it must not load it. Can you please try to upload the PDF attached? If it still won't work, there are some issues with the plugin installation or some conflict.

To try to identify the issue:
1. Enable please debug mode at "E2Pdf" -> "Settings"
2. Go to the "E2Pdf" -> "Debug" page and check if you do not have any errors (red marks) in the tabs.
3. If no errors, check please your error.log file.
4. If no errors there, if you have Chrome developer console usage experience, check please the request-response on the file PDF upload or any JavaScript errors.

As an alternative, you can submit a support ticket here with access details to the WP Admin Dashboard, so we can log in and do tests: https://e2pdf.com/support/request

TestPDFfile.pdf

We would really appreciate your feedback at WordPress.org!

June 07, 2024 16:27:48

ttupas

Topics: 1

Messages: 3

Thank you so much for the response, I'll message back once I identified the issue.

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