Activation Status and Option Issues

Help Desk ›› Bugs and Troubleshooting ›› Activation Status and Option Issues

Caldera Forms Bug Resolved

Topic is closed

January 04, 2020 23:11:14

GreenGen Fc

Topics: 1

Messages: 2

Hello there, I have installed the E2pdf Plugin on my Wordpress Site and I have created a Caldera Form but I can't seem to open the "Options" feature to select my Caldera Template and continue using the plugin, I realised the Status of the plugin is currently set to "Not Activated" but I have registered for an account and duly inserted my account email address at the settings section.

Secondly, underneath the settings widget in the template editor I seeing this dialogue box that's requesting me to insert my email address to "unlock the feature" but even if I insert my email address and click on "unlock" there isn't any action on the page.

Please find screenshots of my issue attached to this ticket, hope your team can help me out.

Save.PNG

Feature.PNG

January 06, 2020 08:56:23

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

It looks like the issue is due using UCBrowser. We just released a hot-fix which must solve it.

To update it on your website:

1. Download file attached to this message
2. Unzip file
3. Upload it and replace "e2pdf.backend.js" via FTP at /wp-content/plugins/e2pdf/js/
4. Clear browser cache and any other site caches (if any plugins/services used)

Let us know please if it will solve issue after replacing file. Thank you.

P.S. If you will not be able to clear cached .js file you can force load by setting "E2Pdf" -> "Settings" -> "Turn on Debug mode" on.

We remain at your service.

e2pdf.backend.js.zip

We would really appreciate your feedback at WordPress.org!

Topic is closed

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