Can't change my license key

Help Desk ›› Bugs and Troubleshooting ›› Can't change my license key

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Topic is closed

March 19, 2021 16:40:03

M-SOIGNER

Topics: 2

Messages: 4

I purchased a license for two websites. On the first one it works perfectly, but I can't change the license key on the second one. When I put it in the dialog box, nothing changes. There is an error message "[ERROR] E2Pdf License Key does not match this site. Please click here to restore License Key." but another one pop up when I click on the link : " [ERROR] Restore License Key failed. Please contact support at https://e2pdf.com/support/desk". Do you have a way to fix this ?

March 19, 2021 16:46:42

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

Can you let us know the URL of website please?

We would really appreciate your feedback at WordPress.org!

March 22, 2021 10:26:51

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

It looks like plugin was activated previously and website was truncated without plugin removing. We currently dropped it's activation.

Go please to "E2Pdf" -> "License" and check if "FREE" License Key currently showing without any errors. If so, you must be able to apply paid License Key without issues.

If you still see error there, try to "Deactivate" and "Activate" plugin again and do the same process as above.

Let us know please if issue solved. Thank you.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

March 22, 2021 11:45:03

M-SOIGNER

Topics: 2

Messages: 4

It works perfectly, thank you for your quick response !

Topic is closed

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