Cannot get the website to verfiy

Help Desk ›› How to ›› Cannot get the website to verfiy

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March 27, 2020 17:08:10

cytrusjake

Topics: 1

Messages: 2

When I try and add a domain it says it cannot very the file. The file is there on the site and accessible. I'm at a standstill at the moment. How can we fix this?

March 27, 2020 17:25:39

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

You can connect site via "E2Pdf" -> "Settings" -> "E2Pdf Connected Account" directly to control it. If it will be any issues, let us know please the domain name.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

March 27, 2020 17:31:26

cytrusjake

Topics: 1

Messages: 2

Ok...I did that but now it is saying I need to upgrade to a premium version which I have but I don't see a license for it

March 27, 2020 17:43:44

E2Pdf

Topics: 7

Messages: 3617

Support

We see that you have Paid License Key (8CAB....) applied to f***co.******wdev.com.

If you still have access to this website:
Go to this website -> deactivate all templates -> deactivate Paid License Key via "E2Pdf" -> "License" -> "Unlink"

If you don't have access to this website:
You can deactivate templates and License Key from "Dashboard" -> "Sites" (screenshot with steps attached). "Deactivate All Templates" -> "Unlink License Key"

After any of this actions you must be able to apply License Key (8CAB....) to new website via "E2Pdf" -> "License".

We remain at your service.

We would really appreciate your feedback at WordPress.org!

Topic is closed

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