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Contents of Visual Mapper dialog not showing / Error 500

Help Desk ›› Bugs and Troubleshooting ›› Contents of Visual Mapper dialog not showing / Error 500

Divi Forms Bug Released

February 23, 2020 17:47:49

4dlj1995

Topics: 1

Messages: 4

Hello. I'm trying to create a pdf template for use with a Divi Contact Forms module, but when trying to map any field regardless of type of field, when I click "Map Field", the loading animation plays for a second and then nothing. Nothing is showing in the Visual Mapper dialog, and I get a 500 error.

I previously tried disabling all other plugins, and then making other simple Divi form modules with and without conditionals but to no avail.

See attachment. Hope your team can help me out.

February 23, 2020 22:57:53

[email protected]

Topics: 1

Messages: 4

Hi, I am getting the same issue with Divi.

February 24, 2020 16:45:08

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

We just released an update (1.10.04) which must solve conflict with latest update of Divi Contact Forms. Please update and let us know if you will still have any issues with using "Visual Mapper". Thank you.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

February 24, 2020 21:25:25

4dlj1995

Topics: 1

Messages: 4

The last update seems to have solved the visual mapper dialog issue. However when writing the shortcode in the success message, it is shown as a plaintext see attachment. When placing it in a Divi code module nothing is shown. Am I doing something wrong?

February 25, 2020 07:54:54

E2Pdf

Topics: 7

Messages: 3617

Support

Unfortunately we could not replicate an issue.
1. Are you using Divi theme or Divi Builder?
2. Is it latest version?
3. Don't you have redirect option set on your form?
4. Can you please attach screenshot how is set the success message on form?

We remain at your service.

We would really appreciate your feedback at WordPress.org!

February 25, 2020 22:00:16

4dlj1995

Topics: 1

Messages: 4

Yes I'm using the latest version (4.3.4) of Divi theme. I have set redirect to disabled in the Contact form module and only put the shortcode in the success message box. I'm pretty sure I'm the template connected to the correct form module, and have added "e2pdf" in the Admin Label. As you can see in attachment screenshots it seems like divi is changing some characters to plain text.

February 26, 2020 09:13:48

E2Pdf

Topics: 7

Messages: 3617

Support

Hi, thanks, it seems the cause of issue.

We released a hot-fix but it must be checked until included in release, if possible:

1. Download attached zip file to this message
2. Unzip file
3. Backup old file before replacing.
4. Upload and replace "e2pdf-divi.php" via FTP at /wp-content/plugins/e2pdf/classes/extension/

If it will not work, try to replace shortcode to [e2pdf-view id="1" inline="true"]

Let us know please about result. Thank you.

We remain at your service.

e2pdf-divi.php.zip

We would really appreciate your feedback at WordPress.org!

February 26, 2020 19:54:33

4dlj1995

Topics: 1

Messages: 4

The hotfix didn't seem to work. Input [ is replaced by a "[", but after save and exit, the behavior is still the same, and "[" is replaced by %91 in the module editor. I enabled debug to confirm I'm using the latest version and that there are no errores in the plugin as you can see in the attachment