Error template backup

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11 February, 2021 11:27:23
tsbinu
Topics: 3
Messages: 4
Hi Team,

When trying to backup template, xml file download started, but can not finish.

Error message:
Chrome: Network Error.
11 February, 2021 13:40:06
E2Pdf
Support
Topics: 7
Messages: 3330
Hi,

Unfortunately we can't replicate issue on our side. Can you please clarify some information:

1. Is it failing on any template backup? Or just some?
2. Can you try to temporary disable "cloudflare" if using it?

If on any:
3. Can you try to download it with "Incognito" mode?
4. Can you try to use other browsers (Firefox) for example?


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