Formidable signature fields stopped working after latest update

Help Desk ›› Bugs and Troubleshooting ›› Formidable signature fields stopped working after latest update

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January 17, 2019 20:17:42

andy1

Topics: 6

Messages: 18

Signatures no longer show up on any of my PDFs after updating to the latest version of E2PDF (I also updated Formidable at the same time, so I can't rule out a change on their end as a possible culprit). I've verified that both drawn and typed signatures are not showing up. I'm doing some more troubleshooting but wanted to inquire in case you've heard any other feedback about this or know what might be going on.

Thank you!

January 17, 2019 20:35:46

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

The issue is confirmed, it's due the latest update of "Formidable Signature Field". We are working on fix. Please expect update in nearest time.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

January 17, 2019 20:36:43

andy1

Topics: 6

Messages: 18

I think the issue is with a recent update to Formidable's signature add-on plugin. Here's their change log:

https://formidableforms.com/changelog/digital-signature-forms-2-0/

They say that:

"New: The signature value immediately creates the image when the signature is saved and saves the url of the image for easier display. On update, all previous signatures are updated to the new format saved in the database."

Do you think this causing an incompatibility with E2PDF?

January 17, 2019 20:37:12

andy1

Topics: 6

Messages: 18

Just saw your response. Thank you for looking into it!

January 18, 2019 02:41:50

E2Pdf

Topics: 7

Messages: 3617

Support

We just released an update (1.04.04) which must solve latest "Formidable Forms" signature plugin update issue. Let us know please if you will face any problems after update. Thank you.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

January 18, 2019 15:33:52

andy1

Topics: 6

Messages: 18

That worked!! Thank you so much. As usual, I appreciate your very quick response time!

Topic is closed

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