PDF can't be parsed

Gravity Forms Bug Scheduled
31 October, 2022 11:13:18
Topics: 1
Messages: 5
Hi,

i'm trying to upload a pdf (it was working until a couple of hours ago) and it says PDF can't be parsed. I tested in different broswer, changed api server, deactivate other plugins and the connection under debug says success. May you help me? Thank you
31 October, 2022 11:15:53
E2Pdf
Support
Topics: 7
Messages: 2734
Hi,

Check please if PDF Processor is set to "Stable" at "E2Pdf" -> "Settings". If yes, can you please attach PDF to the next message please so we can try to test it from our side?

P.S. You can mark message as "Private" so only we can see the message.


We would really appreciate your feedback at WordPress.org!
31 October, 2022 13:54:27
Topics: 1
Messages: 5
Hi, thank you very much for the update. I will try and i will let you know.
31 October, 2022 18:21:41
Topics: 1
Messages: 5
Hi, it looks like it works in this way even when i upload the pdf some line of the pdf disappear. I have another question: my form in gravity form contains some calculatio: when it comes out after submitted it through your plugin in pdf it appears after the numer this €. Please see file attached. Thank you
1 November, 2022 01:53:48
E2Pdf
Support
Topics: 7
Messages: 2734
Hi,

Gravity Forms output HTML encoded currency symbol. So you can:

1. Convert it to € symbol by updating the field "Value" as:

[e2pdf-format-output filter="html_entity_decode"]{total:1}[/e2pdf-format-output]

2. Or if you need to remove it completely use the construction below:

[e2pdf-format-output search=" €" replace=""]{total:1}[/e2pdf-format-output]

We remain at your service.
We would really appreciate your feedback at WordPress.org!
1 November, 2022 08:28:40
Topics: 1
Messages: 5
Thank you very much. One last question: how the client can put his signature once i send to him this pdf (i checked pdf flatten because i don't want that he can't modify the fields). Thank you
1 November, 2022 08:33:43
E2Pdf
Support
Topics: 7
Messages: 2734
Hi,

It can be signed with any 3rd party PDF editor or a signature can be placed by E2Pdf upon form submission with the form "Signature" field.

P.S. It's also possible to have PDF not flattened and set needed fields to "Read Only" via "Right Mouse Click" -> "Properties", however, if you need the client's drawn "Signature" it must be used 3rd party software to place it in PDF.

We remain at your service.
We would really appreciate your feedback at WordPress.org!