PDF not attached to Formidable form

Help Desk ›› Feature Requests ›› PDF not attached to Formidable form

Formidable Forms

March 17, 2021 17:20:35

Flash99

Topics: 6

Messages: 11

We have a form created with Formidable that at the end sends an email with the form attached as PDF
Its been working fine for months
Today it stopped working
The email arrives, but the PDF is not attached
When I go to the settings of you plugin and select Formidable I get this error "[ERROR] [7] Failed to connect to api.e2pdf.com port 443: Connection timed out"

Any idea what's wrong and how it can be fixed ?

Thanks

March 17, 2021 17:35:58

E2Pdf

Topics: 7

Messages: 3614

Support

Hi,

Can you try please to switch the API server to api2.e2pdf.com at "E2Pdf" -> "Settings" and check via "E2Pdf" -> "Export" if it will generate PDF?

We would really appreciate your feedback at WordPress.org!

March 17, 2021 17:43:34

Flash99

Topics: 6

Messages: 11

With api2 it works, thanks

Maybe it would be possible in future version to include the option for the plugin to switch server automatically if one is not available ?

March 17, 2021 17:47:44

E2Pdf

Topics: 7

Messages: 3614

Support

It looks like something with connection over cloudflare as api.e2pdf.com using it to serve requests. Sorry for inconvenience.

It can be good solution. We will review this possibility. Thank you.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

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