PDF not attached to Formidable form

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17 March, 2021 10:20:35
Flash99
Topics: 6
Messages: 11
We have a form created with Formidable that at the end sends an email with the form attached as PDF
Its been working fine for months
Today it stopped working
The email arrives, but the PDF is not attached
When I go to the settings of you plugin and select Formidable I get this error "[ERROR] [7] Failed to connect to api.e2pdf.com port 443: Connection timed out"

Any idea what's wrong and how it can be fixed ?

Thanks
17 March, 2021 10:35:58
E2Pdf
Support
Topics: 7
Messages: 3163
Hi,

Can you try please to switch the API server to api2.e2pdf.com at "E2Pdf" -> "Settings" and check via "E2Pdf" -> "Export" if it will generate PDF?
We would really appreciate your feedback at WordPress.org!
17 March, 2021 10:43:34
Flash99
Topics: 6
Messages: 11
With api2 it works, thanks

Maybe it would be possible in future version to include the option for the plugin to switch server automatically if one is not available ?
17 March, 2021 10:47:44
E2Pdf
Support
Topics: 7
Messages: 3163
It looks like something with connection over cloudflare as api.e2pdf.com using it to serve requests. Sorry for inconvenience.

It can be good solution. We will review this possibility. Thank you.

We remain at your service.
We would really appreciate your feedback at WordPress.org!