Photo's not Displayed Correctly

Help Desk ›› Bugs and Troubleshooting ›› Photo's not Displayed Correctly

Caldera Forms

December 02, 2020 05:43:47

RMGA

Topics: 2

Messages: 3

The photo's that were uploaded with Caldera forms and mapped to e2pdf.
When the caldera forms is submitted, it sends and email to the user with a pdf attachment along with the photo that was uploaded.
The photo didn't appear correctly.
I've attached the same(that was received as email).
Pls let us know the reason.

pic.PNG

December 02, 2020 07:10:38

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

By default "Caldera Forms" removes images upon submitting, and when mail sent images already not available. Can you please check if you have "Add to Media Library" set on field upload, if not check it please and check if it will fix the issue. If not, create please "textarea" and map it with same shortcode as "Image" object to see which path to image is rendered inside PDF.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

December 02, 2020 09:38:41

RMGA

Topics: 2

Messages: 3

Hi Oleksandr,

Thanks for responding back.
I would like to notify that it is/was actually working fine generally.
But for only one entry this issue occured, so just wanted to confirm it if was because of the plugin or any other issue that happened.

December 02, 2020 10:29:54

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

It could be that image has not supported extension, can you please attach the URL of image that not renders correctly? You can find it inside Caldera Forms entry or create "textarea" field and map with Field ID shortcode.

P.S. You can mark message "Private" so only we can see the message.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

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