signature field returns an text path to the image

Help Desk ›› Bugs and Troubleshooting ›› signature field returns an text path to the image

Formidable Forms

February 14, 2025 07:22:12

JWProtos

Topics: 4

Messages: 10

Long time user and I have several forms that use the signature field that have been working for years. This week I have twice generated pdfs that have a text path to the signature instead of the signature. This is being email to us from the site.

I can go to e2pdf dashboard and generate one with the recent data and the signature exports correctly. The signature is being correctly captured in formidable.

This happened on 2 different forms on the same site.

February 14, 2025 09:08:16

E2Pdf

Topics: 7

Messages: 3621

Support

Hello,

This issue may occur because the website could not retrieve the image over the HTTPS protocol for some reason—either the website was unavailable or it blocked access to the URL.

To avoid this, you can try changing the value of the signature field to force E2Pdf to retrieve the image locally firstly.

[e2pdf-format-output explode="?" output="{0}"][109 show="url"][/e2pdf-format-output]

* where 109 is your signature field id.

We would really appreciate your feedback at WordPress.org!

February 19, 2025 12:12:51

JWProtos

Topics: 4

Messages: 10

I have implement this on 5 forms. and early testing is positive. thanks for the help.

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