The user is not redirected to the page for downloading the pdf document

Help Desk ›› Bugs and Troubleshooting ›› The user is not redirected to the page for downloading the pdf document

Formidable Forms

Topic is closed

April 11, 2021 11:41:23

MichaelVlad

Topics: 1

Messages: 2

Hello!

I am using your e2pdf plugin along with the Formidable Forms Pro plugin (latest versions for both plugins). Everything worked well. But yesterday and today I faced such a problem: pdf documents are generated when filling out a form - I can see them in the backend when exporting pdf documents created when filling out a form on the site. But in the front-end of the site, the user is not redirected to the page for downloading the pdf document. Error 500 constantly occurs. In addition, notifications with attached pdf are not sent to the email.

April 11, 2021 13:15:23

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

Can you please share the URL where we can try to fill the form or PDF download link which is generated on frontend?

We would really appreciate your feedback at WordPress.org!

April 11, 2021 15:40:27

MichaelVlad

Topics: 1

Messages: 2

Thank you so much for your quick response! I found the cause of the problem - it's temporary problems with sending emails from the hosting. This resulted in a long timeout in sending emails and a 500 error.

Topic is closed

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