Trouble with Uploading PDF to prepare template

Help Desk ›› Bugs and Troubleshooting ›› Trouble with Uploading PDF to prepare template

Formidable Forms

March 22, 2021 14:13:34

[email protected]

Topics: 1

Messages: 4

Good day!

I just purchased license for 10 templates and am working on preparing my very first form/template. When uploading my PDF files, most files (except the ones I don't need of course) return this error: "exceptions.BadPasswordException: PdfReader not opened with owner password"

These files are NOT password protected and I am stuck! Looking for some help :-)

Thanks in advance!

March 22, 2021 14:24:37

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

PDFs can have 2 different passwords: "Owner Locked Password" and "User Locked Password". Owner password can be not requested when you view PDF however it can prevent PDF from editing. Unfortunately you will need to remove "Owner Password" before uploading to E2Pdf.

Try to follow the current way:

1. Open the PDF file in Adobe Acrobat Pro DC and enter the password to unlock the file (if requested).
2. After the file is open, click on the Lock icon on the left and under Security Settings, click on Permission Details.
3. Once you do that, click on Security > set Security Method to No Security and click OK to remove the password.
4. Next, click File > Save.

In Adobe Acrobat, the PDF owner password is called the change permissions password. Depending on the PDF reader or writer you're using you may also see this referred to as the PDF permissions password, restriction password, or PDF master password.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

March 22, 2021 14:33:25

[email protected]

Topics: 1

Messages: 4

OK thank you for the guidance. I may be biting off more than I can chew here since the forms I am using do not allow me to adjust security method to "No Security"

The only difference in your guidance is I only have Adobe Acrobat DC (not Pro). I am uploading a sample of the form I am trying to use to create my template. Perhaps this will help you see my issue? Thanks for the support!

March 22, 2021 15:07:50

E2Pdf

Topics: 7

Messages: 3617

Support

PDF is locked with "Signature". It can't be uploaded. (Screenshot). The only way you can go is click "Print" -> "To File" -> "PDF". Save PDF and upload to E2Pdf. However in this case you will need to recreate all fields.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

March 22, 2021 15:38:00

[email protected]

Topics: 1

Messages: 4

Recreating the fields is no problem! Thanks for the help :-)

March 23, 2021 06:00:37

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

Refund issued. It can take up to 5-10 days to appear on your statement. Thank you for giving a try to E2Pdf.

We remain at your service.

We would really appreciate your feedback at WordPress.org!