.ttf files say 'Incompatible type'

15 June, 2018 03:12:15
barb
Topics: 6
Messages: 18
Hey, I'm trying to upload fonts in .ttf format, but not having any luck. I'm receiving an incompatible type message. Not sure what I am doing wrong, the format is indeed .ttf. Any way I can send a copy of one of the fonts I'm trying to upload so you can take a look? Thanks. :)

B.
15 June, 2018 08:26:16
E2Pdf
Support
Topics: 7
Messages: 3330
Yes, please. Zip font and attach it to next message so we can review it.

We remain at your service.
We would really appreciate your feedback at WordPress.org!
15 June, 2018 21:47:58
barb
Topics: 6
Messages: 18
Thanks, Here's a couple I've tried. :)
16 June, 2018 07:09:05
E2Pdf
Support
Topics: 7
Messages: 3330
We didn't encountered any error. Fonts were successfully uploaded.

Can you please confirm that you are uploading fonts via Settings -> Fonts (It must be just .ttf file).

You can also check if there are no any settings like AddType in .htaccess or Apache configuration, which can affect the .ttf extension

If upload path correct, nothing in .htaccess, and still problem, unfortunately, we will need access to FTP and Website to check and find out the issue, maybe some conflict with installed plugins, or something else. If it's acceptable for you, I will send the link to fill out form where you can send us these details.

We remain at your service.

We would really appreciate your feedback at WordPress.org!
19 June, 2018 14:31:59
smoyereric
Topics: 2
Messages: 6
I am also having this same issue. I have tried disabling all plugins and don't see anything in the htaccess file. Any other insight?
19 June, 2018 14:53:33
E2Pdf
Support
Topics: 7
Messages: 3330
We've just released an update (0.01.55). Update please plugin via Plugins tab and let us know if error still occurs.

We remain at your service.
We would really appreciate your feedback at WordPress.org!
19 June, 2018 14:57:22
smoyereric
Topics: 2
Messages: 6
That fixed it. Thanks!