Caldera Forms PDF Not Attaching in Email

26 May, 2021 13:08:17

RedEarthDesigns

Topics: 1

Messages: 3

I have been trying to get the PDF to send as an attachment in Caldera Forms. In the success message the shortcode works, but when I put the shortcode [e2pdf-attachment id="3"] in the Email Message, all it does is gets printed in the email. Not sure what I am doing wrongs.

I have attached some screenshots.

Any help would be greatly appreciated.

26 May, 2021 14:38:40

E2Pdf

Support

Topics: 7

Messages: 3345

Hi,

Check please if email type is set to "HTML" inside Caldera Fitms. If so, do you use any 3rd party email plugin? 3rd party mail service?

We remain at your service.

We would really appreciate your feedback at WordPress.org!

26 May, 2021 14:42:31

RedEarthDesigns

Topics: 1

Messages: 3

Hi,

Yes it is set to HTML. We do use another 3rd party email plugin. Should we try deactivating it?!

26 May, 2021 15:25:54

E2Pdf

Support

Topics: 7

Messages: 3345

If possible, try to deactivate it and check if anything will be changed. If it will not work and it's acceptable for you, submit please support ticket with WP Admin Dashboard access details here: https://e2pdf.com/support/request.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

26 May, 2021 18:42:45

E2Pdf

Support

Topics: 7

Messages: 3345

We currently noticed the difference in mail message block. Do you use latest version of Caldera Forms? (1.9.4)

We remain at your service.

We would really appreciate your feedback at WordPress.org!

27 May, 2021 00:15:09

RedEarthDesigns

Topics: 1

Messages: 3

Hi Oleksandr,
We have tried to deactivate the other plugin & checked that we have the latest version of Caldera Forms and still unable to get the attachment to work.