ERROR : Something went wrong

Help Desk ›› Bugs and Troubleshooting ›› ERROR : Something went wrong

June 11, 2020 15:44:13

tsalem

Topics: 1

Messages: 2

Hi Team,

I would like to test your plugin but i'm still getting this error on the top of my Wordpress admin panel (in all the configuration pages of E2PDF) :
ERROR : Something went wrong

I already have deactivate / reactivate the extension.
My licence page is empty... i tried to put "FREE" in the change field, nothing happens..

So when i want to upload a PDF file, i have this same error in a browser popup that comes up and nothing more :/

Thanks a lot for your help !

Capture.JPG

June 11, 2020 17:17:45

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

It looks like your server can't reach our API. Try please to change API server to api2.e2pdf.com via "E2Pdf" -> "Settings". Screenshot attached.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

June 14, 2020 16:04:15

tsalem

Topics: 1

Messages: 2

Hi Oleksandr,

Thanks for your reply !
I tried that change... without success...
I have activated the debug mode, and i see the "connection" part only with my error :

common/debug
Array
(
[error] => Something went wrong!
)

The licence page is still empty even if i try to change it with "FREE" key..

Thanks a lot !

June 15, 2020 06:59:56

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

If it's acceptable for you, submit please access details to WP Admin Dashboard and FTP to website via ticket here: https://e2pdf.com/support/request so we can make some tests to understand the reason of failure.

If not:

- If you have access to SSH try please to login and ping api.e2pdf.com and api2.e2pdf.com to see if our domain names resolved correctly on your host
- Let us know your URL of website so we can check if there no any blocks and we can ping your server and vice verse.

It still seems issue that your host can't access our server, it could be or due incorrect name resolve or some block from your/our firewall by some reason.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

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