Failed To Load PDF ERROR After Download

Help Desk ›› Bugs and Troubleshooting ›› Failed To Load PDF ERROR After Download

Formidable Forms Resolved

Topic is closed

February 19, 2023 02:40:01

H.Hassan

Topics: 1

Messages: 3

Hello . i'm using E2pdf with Formidable Forms , i get that error "Failed To Load PDF ERROR" after PDF Download , i have tried every possible solution but issue still exists , i'm using wordpress on the latest version and my website is hosted on hostinger and i'm also using LiteSpeed Caching plugin.

Solutions i have tried :
- Decativating My Caching plugin.
- using api2.e2pdf.com - api3.e2pdf.com - api4.e2pdf.com instead of api.e2pdf.com in API Server Option in plugin setting.
- Changing API Connection Timeout to 10000
- Disable Turn On Cache in plugin settings
- Disabling " Turn On Font Cache " in plugin setting

looking for your response as soon as possible and i'll also attach full screenshots of plugin and PDF documents setting that could help

Thanks.

February 19, 2023 04:51:04

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

Unfortunately, it's not a common issue. For some reason, your server generates an empty PDF with no response.

1. Does it also happen when you try to export PDF from "E2Pdf" -> "Export"?
2. Try to enable please "Debug" mode at "E2Pdf" -> "Settings" and check if you do not have any "red" marks at "E2Pdf" -> "Debug" page at any tab
3. Try to check the error_log, to see if there are no errors logged.

P.S. If nothing strange in the error.log or PDF also can't be generated via "E2Pdf" -> "Export", unfortunately, you need to submit a support ticket with access details to WP Admin Dashboard and FTP as we need to debug on which stage it doesn't work as expected. You can submit support ticket with access details here: https://e2pdf.com/support/request

We would really appreciate your feedback at WordPress.org!

February 19, 2023 05:11:29

H.Hassan

Topics: 1

Messages: 3

Hi ,
1 . It Doesn't Happen When i try to export PDF from "E2Pdf" -> "Export"
2 - i have enabled Debug Mode E2Pdf" -> "Settings" and there is no any "red" marks at "E2Pdf" -> "Debug" page at any tab
3 - i have checked error_log and no errors logged so i have submitted a a support ticket

February 19, 2023 05:19:40

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

The issue was caused by a conflict with WP External Links. It was fixed in the "RC" version, but not yet in "Stable". We applied currently a hot fix on your side and it must work as expected now.

P.S. The next week we will pull the update to the "stable" version which will have a current fix.

Let us know please if you have any further issues.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

February 20, 2023 23:47:14

H.Hassan

Topics: 1

Messages: 3

i would like to thank your for your great help and your instant support
my issue has been solved due to your great work

thanks.

Topic is closed