PDF Generation Error

Help Desk ›› How to ›› PDF Generation Error

Topic is closed

January 19, 2019 03:54:32

Sondra

Topics: 2

Messages: 4

I am completely confused. Trying to insert the download link on my site and getting this message:

PDF Generation Error:

SWRlbnRpdHktSA==

What to do?

January 19, 2019 07:17:58

E2Pdf

Topics: 7

Messages: 3614

Support

Hi,

Is this issue happen if you use "Preview" your template?

Do you have any "e2pdf-html" objects inside PDF? If you have some "e2pdf-html" objects, recheck please if the "value" don't have any malformed html like custom "font" or unclosed tags. It can happen if you copied some text with style from some web pages to "e2pdf-html" objects.

If so, try to remove any "html" tags from "e2pdf-html" objects value and check if issue will remain. It can be done by "Right Mouse Click" on "e2pdf-html" object -> "Properties" -> "Value".

If you will not be able to fix or it's easier for you provide us "access" details so we can check your "e2pdf" template, you can submit support request here.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

January 19, 2019 19:03:11

Sondra

Topics: 2

Messages: 4

Yes, this error when I use Preview.
PDF Generation Error:

SWRlbnRpdHktSA==

January 19, 2019 20:23:11

E2Pdf

Topics: 7

Messages: 3614

Support

Hi,

We updated our PDF render engine to fix this issue. Can you try please again "Export" or "Preview" PDF template again and let us know if error still occur. Thank you.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

Topic is closed

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