PDF generation error

Hello,

currently i'm having the same problem, how to find out which code is consuming a lot of resources?

Hi,

Check please if you didn't set "Flatten" option to "Full". If you have more than 2 - 3 pages it's highly recommended to use "Flatten" option set to "Yes" instead of "Full".

If it's set to "Yes" or "No".

1. Can you check please error.log for any last "Fatal errors"
2. Attach please example of generated PDF to next message
3. How long time does it take to generate PDF directly from backend: "E2Pdf" -> "Export"?

P.S. Do you use any 3rd party mail plugins or 3rd party mail providers? If yes - try temporary deactivate.

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We would really appreciate your feedback at WordPress.org!

Current error must not affect functionality or any delay. Attach please generated PDF (not screenshot) to next message please so we can see its size and settings.

P.S. You can also try to switch API server at "E2Pdf" -> "Settings" to see if it will improve submissions time.

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We would really appreciate your feedback at WordPress.org!

Hi,

Current PDF looks okay and not very complex.

If it's acceptable for you, can you please submit support request with access details to WP Admin Dashboard so we can login and make some tests and see your setup? https://e2pdf.com/support/request.

If not:

1. How long time does it take to generate PDF directly from backend: "E2Pdf" -> "Export"?
2. Do you use any custom mail plugins or mail providers? If yes, try to disable it to use default WordPress mailer via PHP.
3. How long does it take with / without [e2pdf-attachment] shortcode so we can see the difference.
4. Did you try to change API servers at "E2Pdf" -> "Settings"?

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We would really appreciate your feedback at WordPress.org!

Hello,

1. it takes more than one minute, sometime getting error..
2. i've changed to default WP mailer.
3. when i remove [e2pdf-attachment] shortcode it's o.k without any error, it takes within 1 - 2 seconds.
4. Yes, i've tried to several servers e2pdf, but it works only for the first time.

Thank you for your prompt response! I appreciate you getting this information to me so quickly.

Hi,

Unfortunately we need to take a look on your setup and make own tests as it can be some specified setup which cause the bug so submit please support ticket with access details: https://e2pdf.com/support/request. It will be also very helpful and speed up the process if you will also include FTP access details.

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We would really appreciate your feedback at WordPress.org!

i have sent you the details.. thanks