tags are not removed in email attachment

Help Desk ›› Bugs and Troubleshooting ›› tags are not removed in email attachment

Topic is closed

September 10, 2018 06:20:14

sujee

Topics: 4

Messages: 10

Hi,
I have a Formidable paragraph field mapped to a PDF field. It is mapped like this - [x wpautop=0]
It works correctly if PDF is generated online ("This is a sample comment").
But when the same PDF is generated as email attachment, tags are not removed. ("This is a sample comment")
I'm not sure it is a Formidable forms issue or issue with e2pdf. Could you help?

Thank you
Sujeevan

September 10, 2018 06:58:53

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

As I understand your result wrapped with "p" tag inside email attachment? Do you have any wrappers around [x wpautop=0]? Check please if you have same Template ID inside "attachment" and "download" shortcode.

Unfortunately we could not replicate the issue, if possible can you please complete this form so we can check the issue.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

September 10, 2018 12:56:05

sujee

Topics: 4

Messages: 10

Hello,
I tried everything but couldn't figure it out. I will share my details in the link you mentioned above.

Thank you

September 10, 2018 15:11:29

PRO2PDF

Topics: 2

Messages: 69

Support

Make sure the Formidable Email Action's option "Send Emails in Plain Text" is not checked.

We would really appreciate your feedback at WordPress.org!

September 11, 2018 05:09:31

sujee

Topics: 4

Messages: 10

Thanks for the excellent support.
"wpautop=0" is not fired because there is a Formidable API add-on Form action on the same form. I'm going to report this issue to Formidable forms. In the meantime, I fixed it using [e2pdf-format-output filter='strip_tags'][378][/e2pdf-format-output]

Topic is closed

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