Attachment no longer sending in email

Help Desk ›› Bugs and Troubleshooting ›› Attachment no longer sending in email

Topic is closed

March 20, 2019 15:16:36

AlterUser

Topics: 3

Messages: 7

Hello,

I configured the template and had it working, I added a couple of additional HTML fields in the PDF, and now the PDF is not attaching, I have the proper shortcode in the email body, and it was working prior. Do you have any ideas where I can start to troubleshoot to see why it no longer attaches?

Shortcode: [e2pdf-attachment id="4"]

March 20, 2019 18:16:36

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

1) Recheck please if "Template" is "Activated".

2) Recheck please if it's connected to correct form.

If it's "Activated" and connected to correct form: Try please export entry directly from admin dashboard via "E2Pdf" -> "Export". Will it show you any error with this action?

We remain at your service.

We would really appreciate your feedback at WordPress.org!

March 22, 2019 16:33:38

AlterUser

Topics: 3

Messages: 7

The template is activated and linked to the correct form. If I do an export of the form, it exports without an issue.

March 22, 2019 17:02:01

E2Pdf

Topics: 7

Messages: 3617

Support

If it's acceptable for you, you can submit "Support Request" with access details here so we can investigate issue the fastest.

If not:

Did you install any other plugins before attachments stopped working?

Try to create new empty "E2Pdf Template" and use [e2pdf-attachment] shortcode inside "Email" body, will it generate "attachment"?

If not:

Does [e2pdf-download] shortcode inside "Email" body generate "download" link?

As an issue it can be permission problem. To check it: activate "Debug" mode via "E2Pdf" -> "Settings" -> "Turn on Debug mode". Go to "E2Pdf" -> "Debug" and check if all folders permissions are set to "Writable".

We remain at your service.

We would really appreciate your feedback at WordPress.org!

March 23, 2019 08:42:47

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

We just released an update (1.06.01) which must solve issue. You can revert change that was made by our support and was mentioned in "Support Ticket" response. Let us know please if you will face any issues after update. Thank you.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

March 27, 2019 00:49:47

dkennedy

Topics: 0

Messages: 1

I am having this same issue. I have updated to the last release and it still continues. The download link works, everything is writable, it just doesn't attach to the email that formidable generates.

Please advise

March 31, 2019 13:06:20

MatthewMacMillan

Topics: 2

Messages: 9

I am using Formidable and having the same problem.

I don’t see in the documentation where the E2PDF shortcode for attaching a PDF should be? I assume it’s in the body of the email generated by Formidable. Is that accurate?

March 31, 2019 13:46:25

E2Pdf

Topics: 7

Messages: 3617

Support

Hi,

Yes, you are correct. [e2pdf-attachment id="1"], where 1 is the ID if E2Pdf template. Shortcode must be inserted to Formidable Forms email body. E2Pdf template must be "Activated" and connected to that form.

P.S. We are closing this thread as issue from first post was resolved. So if you still has problem with email, create please new thread so we can support you there. We see also that you had problem with License Key, so be sure that on page "E2Pdf" - "License" you does not have any errors.

We remain at your service.

We would really appreciate your feedback at WordPress.org!

Topic is closed