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Global Shortcodes #

Helper Shortcodes #

Logic Shortcodes #

Extensions #

Templates #

Elements #

PDF Builder Elements #

Actions & Conditions #

Errors

The License Key doesn't match this site #

Each website gets a unique License Key on the first activation. The issue can happen if the WordPress website was reinstalled without removing the E2Pdf plugin first. To fix the issue, apply the License Key that was used before the website was removed.

For the local websites, it's recommended to use unique WordPress Site URLs (mydomain123.local).
It's recommended to add websites to Dashboard -> Sites. A website can be added only from the plugin: go to E2Pdf -> Settings and enter the email of your E2Pdf.com account.

Solution:

If the website was added to your E2Pdf Dashboard, go to Dashboard -> Sites, copy the License Key assigned to your website and apply it at E2Pdf -> License.

If a paid License Key was used on the website, go to E2Pdf -> License and apply the same paid License Key.

If the website is local or the other options did not help, please submit a Contact Us request with a screenshot of E2Pdf -> License and the URL of the website.

The document contains no pages #

PDF doesn't load in Chrome

In most cases, it happens due to an empty condition added to hide the page via Page Actions.

Solution:

Check and remove unused Page Actions:

Can’t download PDF files when WP Rocket is active #

ERR_HTTP2_PROTOCOL_ERROR

If a website is hosted by OVH and uses WP Rocket, the PDFs can fail to load.

Solution

Install the solution offered by WP Rocket: https://docs.wp-rocket.me/article/1661-can-t-download-pdf-files-when-wp-rocket-is-active

Templates Limit Reached #

Free or Paid License Keys have a limitation on the number of E2Pdf Templates that can be activated. If the number of E2Pdf Templates is over the limit, an error is thrown.

Solution:

Deactivate unused E2Pdf Templates by following the steps here.

E2Pdf shortcodes fail to work #

Solution

Check if shortcodes are placed correctly: Caldera Forms, Contact Form 7, Divi Contact Forms, Elementor Forms, Formidable Forms, Forminator Forms, Gravity Forms, WooCommerce, WordPress.

Check if the correct ID of the E2Pdf Template is used within the shortcode.

Check if the E2Pdf Template is activated.

If Access Check is enabled, see If a Shortcode Stops Working.

Check if the E2Pdf Template has the correct connection:
- The Item link must lead to the Form / Page / Post Type, depending on the connection.
- You must be able to create PDFs from the backend: E2Pdf -> Create PDF.
If the connection is incorrect, reconnect the E2Pdf Template:

Images fail to render inside PDF #

In some cases, images do not render via the Image Object or inside HTML.

HTML Object

Images via <img src=""> must be accessible via URL and it will fail if the image can't be accessed via remote request.

- Malformed <img src=""> tag inserted to the HTML Object
- The Shortcode / Field Slug doesn't output the correct Image URL
- The image doesn't exist
- The website is local
- The website is protected via .htaccess
- A plugin is used that makes the website inaccessible for remote requests, like "under construction", etc.

Image Object

Images can fail if the image can't be accessed either locally or remotely, depending on the URL generated by the Shortcode / Field Slug.

- The Shortcode / Field Slug doesn't output the correct Image URL
- The image URL isn't accessible either locally or remotely
- The image doesn't exist

Debug

To see and debug the generated value, it's recommended to use a textarea element with the mapped shortcode / field slug to see the output in the generated PDF.

Some extensions require specific Shortcodes / Attributes / Field Slugs / Settings to output images correctly: Caldera Forms, Formidable Forms, WordPress.